Quality

Quality of care and quality of life for older people is founded on a robust quality management system that ensures systems, processes and outcomes are systematically embedded in the organisation. With an effective quality management system in place, compliance with legal and regulatory requirements is a natural outcome. At the centre of a strong quality management system is a focus on clients/residents and their representatives. We provide a number of services to improve quality, compliance and understanding views of clients/residents and their representatives.

External evaluation such as certification, accreditation and registration can add credibility, build confidence and open up markets. It also provides the organisation with established standards to benchmark against.

The identification and provision of spiritual needs is the responsibility of the entire care team as appropriate to their role, making referrals to trained spiritual care workers as necessary. Spiritual care is often wrongly conflated with religion; for some older people there is a strong connection and for others there is no connection. Spiritual needs can be met through a variety of ways including art, music, nature, relationships, rituals, symbols and sacred texts.